Return Policy
At elkroe.com, we are committed to ensuring that every customer is satisfied with their purchase. If you are not completely satisfied for any reason, we offer a clear and convenient return process.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
Time Frame: Return requests must be initiated within 30 days of delivery
Condition: Items must be unused, unwashed, and in original condition with all tags attached
Packaging: Products must be returned in their original packaging, including all accessories, boxes, and bags
2. Non-Returnable Items
The following items are not eligible for return:
Final Sale items (clearly marked as non-returnable)
Customized or personalized products
Intimate items, including underwear, lingerie, and swimwear, for hygiene reasons
3. How to Initiate a Return
To start a return, please follow these steps:
Contact Us: Email our support team at service@elkroe.com
with your order number and reason for return
Return Authorization: Once approved, you will receive a Return Authorization Number (RA#) along with detailed return instructions
Ship the Item(s): Securely pack the item(s), include the original invoice and RA#, and send them to the address provided
4. Return Shipping Costs
Customer Responsibility: Return shipping costs are borne by the customer unless the item is defective, damaged, or incorrect
Prepaid Labels: If a prepaid return label is provided, the cost may be deducted from your refund
5. Refunds
Processing Time: Returns are processed within 5–7 business days after receipt and inspection
Refund Method: Refunds will be issued to the original payment method
Shipping Fees: Original shipping charges are non-refundable
You will receive a confirmation email once your refund has been processed.
6. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item:
Please return the original item for a refund
Place a new order for the desired product
7. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
Report within 7 days of delivery
Email service@elkroe.com
with a description and clear photos
We will arrange a replacement or full refund at no additional cost to you.
8. International Returns
Customs & Duties: Customers are responsible for any customs duties, taxes, or fees associated with international returns
Declaration: Please clearly mark the package as “Returned Goods” to help avoid additional charges
The standard return process applies to all international orders.
9. Contact Us
If you have any questions or need assistance, please contact our customer support team:
Email: service@elkroe.com
We appreciate your trust in elkroe.com and are committed to providing you with a smooth and worry-free shopping experience.